Online Returns (Not Salon Services)
Our policy lasts 7 days from delivery. If 7 days from delivery has gone by, unfortunately we can’t offer you a Refund. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. Restocking Fee of 20% on all returns. 

Non-returnable items:

-Hair Styling Products
-Mannequins
-Videos
-Opened products, Loc Extensions packages, and/or Afro Kinky Packages

To process your return, we require your Order #.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
- Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 7-10 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at fashiondreadsorders@gmail.com.

Sale items (if applicable)
All sale items are FINAL SALE. 

Online Returns Shipping Address
To return your product, you should mail your product to: Fashion Dreads, 6655 Amberton Drive #M, Elkridge MD, 21075.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

When you are shipping an item back to Fashion Dreads, always use a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and we are not responsible for lost or damaged packages.

Salon Services Terms of Service 

Last Updated: October 11th, 2025

The following Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and the specific salon that provides the services or booking identified to you at the time of each transaction, namely NappStar LLC; NappStar Brooklyn LLC; NappStar Baltimore, LLC; NappStar DMV, L.L.C.; or NappStar ATL, LLC (“Salon,” “we,” “us,” or “our”). Each Salon is a separate and independent legal entity. The shared brand, website, and references to “Salon,” “we,” “us,” or “our” in these Terms are provided as a convenience only and do not impose collective obligations or create any partnership, joint venture, joint enterprise, or agency among the Salons. The Salon is a professional hair-care service provider operating the NappStar brand at physical locations in (i) New York, New York; (ii) Brooklyn, New York; (iii) Baltimore, Maryland; (iv) Waldorf, Maryland; and (v) Decatur, Georgia (collectively, the “Locations”). All services and transactions are conducted in United States Dollars (USD) only. By accessing the NappStar website located at https://nappstar.com (the “Website”), by scheduling, booking, purchasing, or receiving any service from the Salon, or by otherwise indicating your assent (including by clicking “I agree,” signing electronically or in ink, or paying a required deposit), you consent to and accept these Terms in their entirety. If you do not agree, do not access the Website, book, inquire, or receive Services.

YOU AGREE AND EXPRESSLY PROMISE TO PAY IN FULL FOR ALL SERVICES YOU RECEIVE FROM THE SALON, INCLUDING ANY ADDITIONAL CHARGES INCURRED AS A RESULT OF CHANGES TO YOUR REQUESTED SERVICES, LATE ARRIVALS, OR OTHER APPLICABLE FEES AS DESCRIBED IN THESE TERMS. 

SECTION 1 - SCOPE 

1.1 Hair Care Services. The Salon offers hair-care, styling, and related services, including but not limited to installation and maintenance of loc extensions, natural-hair care services, and coloring, and cutting(collectively, “Services”). All Services are performed in-person at one of the Locations unless we expressly confirm otherwise in writing. Please note that timeslots booked online or in-person are not guaranteed and may fluctuate due to unforeseen circumstances, including but not limited to staff availability, prior appointments running over, or emergencies. We reserve the right to refuse or discontinue Services to any individual if, in our professional judgment, the requested Service cannot be performed safely, ethically, or in accordance with our standards. The Salon reserves the right, but is not obligated, to monitor materials posted in any public area of the website and shall have the right to remove any information in our sole discretion. Notwithstanding the foregoing, you remain solely responsible for your use of any information contained on the site.

1.2 Retail Products. The Salon also offers retail products for sale, including but not limited to hair care products, accessories, and loc extensions (collectively, “Products”). Products may be purchased in Salon or through the Website. Products are distinct from Services and are subject to separate terms regarding returns, exchanges, and warranties as set forth in the Product Terms of Services.

SECTION 2 – CONSULTATION, CONSENT, AND SERVICE RECORDS

2.1 Initial Consultation. For certain Services (ex. starter locs, loc extensions, repairs, reattachments, and color), we require a documented consultation in advance of the appointment (“Consultation”). During the Consultation,  you will do, without limitation, the following: (a) describe your desired outcome; (b) review options, pricing, risks, and anticipated maintenance; (c) discuss and disclose any known allergies, sensitivities, scalp or skin conditions, medical conditions, or medications that may affect the Service; and (d) sign a document that outlines what was discussed during the Consultation (“Service Consent Form”).

2.2 Chair Talk. For certain Services, we reserve the right to have a conversation with you during your appointment (“Chair Talk”). During the Chair Talk,  you will do, without limitation, the following: (a) describe your desired outcome; (b) review pricing and risks; (c) discuss and disclose any known allergies, sensitivities, scalp or skin conditions, medical conditions, or medications that may affect the Service; and (d) inform us of any time constraints you may have.

2.3 Certification. You certify that you are either (a) over the age of 18, or (b) a parent or legal guardian booking, purchasing, or signing on behalf of a client under the age of 18. You further certify that your answers to the registration materials provided on our Website or in person at our Locations will be truthful. 

2.4 Binding Nature of Selections. Your selections (for example, “medium loc extensions”) become part of the Service Consent Form. Once consent is given and work commences, any change in style, size, color, or technique constitutes a new Service subject to additional charges and scheduling, and is not a complimentary “redo.”

2.5 Photographic Records; Other Documentation. You authorize us to capture “before,” “during,” and “after” photographs or video for (i) maintaining technical records, (ii) quality assurance, (iii) charge-back and dispute defense, and (iv) marketing, unless you opt-out in writing with respect to marketing use. These images may depict portions of your face, scalp, and hair, and we may watermark and securely store such imagery. By obtaining Services, you irrevocably grant, permit, authorize, and license to the Salon and its affiliates, legal representatives, successors, licensees, agents, assigns, and those acting on the Salon’s behalf the right to use, re-use, publish, and re-publish photographs, videos, and images of you, and your likeness, image, and appearance for marketing and any purpose whatsoever in connection with the Salon and its affiliates and their businesses, products, and services in perpetuity throughout the world in any and all media and formats and by any and all technologies and means of delivery whether now or hereafter known or devised on any platform without further consent from or any royalty, payment, or other compensation to you. The Salon is not responsible for the transmission or release of obscene or offensive communications by others about you. 

2.6 Accurate Information. You are responsible for providing accurate and complete information during the booking, consultation, and Service process. The Salon is not responsible for any issues arising from inaccurate or incomplete information provided by you. 

2.7 Ownership of Materials. All materials, including but not limited to photographs, videos, consultation notes, service records, or any other documents or works created by the Salon in connection with the Services (“Materials”) are and shall remain the sole property of the Salon. The Salon shall have the right to use, reproduce, and display such Materials for business, recordkeeping, quality assurance, and marketing purposes, subject to your opt-out rights for marketing use. You are not authorized to reproduce, transmit, or distribute any proprietary information or Materials of the Salon without prior written consent. 

SECTION 3 – DEPOSITS, PRICING, AND PAYMENT 

3.1 Deposits. Certain appointments require a deposit equal to the amount quoted by the Salon  (“Deposit”). When charged, the Deposit is a non-refundable advance payment that: (a) secures your appointment time, (b) is applied toward the final invoice on the date of service, and (c) is forfeited if you cancel or reschedule within three (3) days (72 hours) of your appointment or if you fail to appear for your scheduled appointment.

3.2 Payment Methods. We accept major credit and debit cards, Google Pay, Apple Pay, cash, and Zelle. By providing payment information you represent that you are authorized to use that payment method.

3.3 Charge Authorization. You authorize us to charge all sums described in any invoice, including deposits, final balances, retail products, applicable taxes, and gratuities, to the payment method you provide.

SECTION 4 – REFUNDS, RE-DO APPOINTMENTS, AND LIMITED SERVICE WARRANTY

4.1 Services; No General Refund Right. Hair services, including loc extension installations, are inherently personal and cannot be “returned.” Except as expressly stated in the Limited Service Warranty, all sales of Services are final and fees are non-refundable.

4.2 Limited Service Warranty. If you experience a verifiable, Service-related issue and notify us within fourteen (14) calendar days after the original appointment for loc extension Services, or within two (2) calendar days after the original appointment for any other  Service and you (a) adhered to our home-care instructions, (b) did not receive subsequent services from a third party, and (c) schedule and appear for an in-person correction at the same Location that performed the original Service, we will make commercially reasonable efforts to correct the Service at no additional labor charge. We reserve the right to charge for additional hair or materials.

4.3 No Other Warranties. Except as expressly provided in the Limited Service Warranty provided above, we provide the Website, Products, and the Services on an “as is” basis and do not make warranty, express, implied, limited or otherwise with respect to the services provided. We do not warrant that the Website, Products, or Services will always be available, be uninterrupted, be error free, meet your requirements, or that any defects will be corrected. 

4.4 Maintenance-Dependent Services. Loc extensions and similar Services require periodic maintenance (e.g., retightening every 4 - 8 months). Failure to obtain recommended maintenance voids the Limited Service Warranty. Issues arising more than five (5) days after service, or at any time when maintenance intervals have lapsed, constitute normal wear and are not covered.

4.5 Geographic Limitation. Corrections or warranty work are performed only at the original service location. You are responsible for any travel expenses associated with appearing for a correction.

4.6 Client Preference Changes. A change of mind (e.g., requesting small extensions after consenting to receive medium extensions) is not a defect. Such requests are treated as new Services subject to new fees and scheduling availability. 

4.7 No Guarantee of Results. The actual results of any hairstyle may differ from images shown in our gallery or marketing materials or any other reference materials. We do not guarantee that your results will exactly match any images or hairstyle description provided to Salon prior to obtaining Services.

SECTION 5 – CHARGEBACKS AND COLLECTION 

5.1 Prohibition on Unauthorized Chargebacks. By accepting Services, you agree not to initiate a credit-card dispute or chargeback without first providing us with written notice of the issue to 6655 Amberton Drive, Elkridge MD 21075 and a minimum of ten (10) business days to investigate and address it in accordance with these Terms.

5.2 Administrative Fee. If you initiate an unauthorized chargeback, you will be liable to us for (a) the original invoiced amount, (b) a $15 dispute fee imposed by our merchant processor, and (c) reasonable costs of collection, including attorneys’ fees, court costs, and interest at the maximum rate allowed by law.

5.3 Collections and Legal Action. Unresolved balances may be assigned to a third-party collection agency or pursued via civil litigation in accordance with Section 10 (Governing Law; Venue).

SECTION 6 – CANCELLATIONS, RESCHEDULING, AND LATE ARRIVALS 

6.1 No-Shows. Failure to arrive within forty-five (45) minutes of the scheduled time without prior notice constitutes a “no-show.” We may cancel the appointment, retain your Deposit, and charge a no-show fee up to 100 percent of the quoted service price.

6.2 Tardiness. If you are late but we agree to proceed, Services may be modified or abbreviated at our discretion.

SECTION 7- PROFESSIONAL JUDGMENT; HEALTH & SAFETY 

You acknowledge that Services involve chemicals, tools, and techniques carrying inherent risks. You will disclose any allergies, sensitivities, scalp or skin conditions, prior chemical treatments, medical conditions, or medications that might affect the Service. We may decline or modify a Service if we believe it may result in undue risk.

SECTION 8 – OWNERSHIP, COPYRIGHTS, AND TRADEMARKS 

Our Website and its owner own and retain all proprietary rights to the Website service, its trademarks, and copyrights. You are not authorized to reproduce, transmit, or distribute the proprietary information of our Website and its owner.

SECTION 9 – LIMITATION OF LIABILITY AND INDEMNIFICATION 

BY USING ANY SERVICES PROVIDED BY THE SALON, YOU AGREE THAT IN NO EVENT WILL THE SALON, ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, LICENSEES, OR WEB HOSTING SERVICES BE LIABLE FOR ANY DIRECT OR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES AS A RESULT OF YOUR ACCESSING THE WEBSITE OR USING ANY OF THE SERVICES. YOUR SOLE REMEDY FOR ANY BREACH OR DEFAULT OF THIS AGREEMENT BY THE SALON SHALL BE A RETURN OF ANY FEES PAID FOR THE SERVICES PROVIDED UNDER THIS AGREEMENT. 

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS THE SALON, ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSEES, FROM ANY LOSSES, COSTS, LIABILITIES, AND EXPENSES (INCLUDING BUT NOT LIMITED TO COURT COSTS, LEGAL FEES, AWARDS, OR SETTLEMENTS) RELATING TO OR ARISING OUT OF YOUR USE OF OUR WEBSITE OR THE SERVICES, INCLUDING ANY BREACH BY YOU OF THESE TERMS.

SECTION 10 – GOVERNING LAW; VENUE; DISPUTE RESOLUTION; 

These Terms and any dispute arising hereunder shall be governed by the laws of the State in which the specific Salon Location that provided the Service is situated, without regard to its conflict-of-laws rules. You consent to the exclusive jurisdiction of the courts (state and federal) located in the county and State where the specific Salon Location that provided the Service is situated and waive any objection to inconvenient forum. Nothing herein precludes the Salon from pursuing amounts owed in small-claims court or through collection agencies. If any provision is found to be invalid, the remaining provisions will be in full force and effect. In the event of any litigation, arbitration, or other proceeding arising out of these Terms, the prevailing party shall be entitled to an award of costs, including an award of attorneys’ fees and costs, as well as all costs and fees of any appeal or action to enforce any judgment therein.

SECTION 11 – ARBITRATION

Any controversy or claim arising out of or relating to Services provided by the Salon, these Terms, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The place of arbitration shall be the city in the state in which the specific Salon Location that provided the Service is situated, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

SECTION 12 - SEVERABILITY; ENTIRE AGREEMENT; MODIFICATIONS

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force. These Terms, together with any Service Consent Form and written estimate, constitute the entire agreement and supersede all prior oral or written communications. We may update these Terms at any time by posting the revised version at our Locations or on our website; continued bookings after such posting constitute acceptance.

SECTION 13 - CONTACT

Questions regarding these Terms should be directed to:customerservice@nappstar.com or 443-535-3757.